Health care company sends woman over 500 letters in 5 days

WINDHAM, Maine — A Maine woman said she received more than 500 letters from UnitedHealthcare in five days.

The letters were sent to Stephanie Lay’s 19-year-old son Bryce in Windham, but were addressed to Maine’s Department of Health and Human Services — in Cincinnati.

WCSH-TV reported most of the letters said the company was denying a payment of $54. Some say $0. The claims go back to 2016. Lay began receiving the letters Sept. 19.

Lay first thought it was a joke. She said she’s spent many hours trying to figure out how this happened.

Lay said she was especially amused by a line written at the bottom of every single one of the letters that says, “Go Paperless!”

A spokeswoman for UnitedHealthcare said the company is looking into the issue.

Information from: WCSH-TV, http://www.wcsh6.com