Charter requiring digital boxes with upgrade

Charter Communications customers in Cape Girardeau, Sikeston, Jackson and surrounding communities are scheduled to be upgraded to all-digital cable April 15, according to a news release from the company.

As part of the upgrade process, customers must acquire digital set-top boxes from Charter for each television in their home. The news release said customers may receive one or more digital boxes at no cost for one, two or five years, depending on their programming package and other qualifying factors.

The boxes may be picked up at a Charter store or shipped directly to the customer's home. According to the news release, Charter will be communicating with customers about the upgrade via mail, bill messages, phone calls and messages that will appear on their televisions before the cutover.

Charter has already completed all-digital upgrades in several markets, including parts of Missouri, Michigan, Texas, California, South Carolina and Massachusetts. The company plans to complete the upgrade across its 29-state footprint by the end of 2014.

Those who wish to pick up a box may visit the Charter store in Cape Girardeau, 623 S. Silver Springs Road, or Sikeston, 919 E. Malone Ave. Customers who wish to have their box shipped to them may call 1-888-438-2427.

Pertinent address:

623 S. Silver Springs Road, Cape Girardeau, Mo.

919 E. Malone Ave., Sikeston, Mo.