Charter Communications is client severing call center ties

A spokeswoman for Charter Communications said Thursday afternoon that the company is the client that's ending its contract with Integrity Solution Services, leading to a possible 400 layoffs at a Cape Girardeau call center.

Charter Communications spokeswoman Debbie Johnson confirmed that Charter is the client in question.

Johnson said Charter had "no problem at all" with Integrity.

"It was just a simple business decision," she said.

Stacy Spradling, vice president of human resources for Integrity Solution Services, formerly known as National Asset Recovery Services, said the company decided to close its office at 2102 William St. in Cape Girardeau after losing a major client.

"Basically, we have one client that operates in Cape Girardeau, and that client -- we've done a great job for them ... but the client no longer requires our support from an outsourcing perspective," Spradling said.

Spradling said Integrity is looking for a new client that would enable it to keep the office open, but the odds of finding such a client on short notice are slim.