BusinessAugust 20, 2018
Business Notebook: Social contracts: Matt Henson talks social styles and how to improve company culture
Intellectual properties such as Myers-Briggs (MBTI) or DiSC will confirm personality type, but, said Matt Henson, that's about as far as it goes with them. That's why Henson, president of M.W. Henson and Associates of Cape Girardeau, teaches Social Style by TRACOM, a program that first observes behavior, then divides personality types into four categories: people who are driving, expressive, amiable or analytical...
Intellectual properties such as Myers-Briggs (MBTI) or DiSC will confirm personality type, but, said Matt Henson, that's about as far as it goes with them.
That's why Henson, president of M.W. Henson and Associates of Cape Girardeau, teaches Social Style by TRACOM, a program that first observes behavior, then divides personality types into four categories: people who are driving, expressive, amiable or analytical.
Then, the program identifies ways people in each category prefer to be approached and treated.
"It's not about traits and judgments," Henson said, but is about how people interact and how to improve responses between coworkers.
Henson, who spent 35 years in banking, said it wasn't until he found this program about two years ago he realized everything he'd done wrong in dealing with his colleagues.
People who were more amiable or analytical tended to ask rather than tell, he said, while he tends to tell rather than ask.
Since he didn't know that, he said, when an amiable colleague might ask whether he wanted to take a moment and get some coffee, Henson answered the question they were asking rather than the meaning behind it -- no, he didn't want coffee -- not realizing the colleague wanted a minute of his time.
Now, Henson said, he understands that, and the program laid out a method for him to control his responses in order to "speak the language" of different personality types.
Another advantage of this program over others, Henson said, is it eliminates the "self-rater bias." People might not know themselves as well as they think they do, Henson said, so this program uses multi-rater data, or information from other people who know the person well.
This is a business-related program, Henson said: "Domestic relationships are a different animal."
But the program can help people learn more about themselves, and how to better interact with others, Henson said.
"The beginning step is knowing," Henson said. "The next step: versatility."
Jackson DQ wins award
The Dairy Queen Grill & Chill, 2806 E. Jackson Blvd. in Jackson, recently received a PRIDE (Personal Responsibility in Delivering Excellence) Award from the Dairy Queen system for achieving a high level of cleanliness and food safety, according to a news release.
"We feel honored to have received such a prestigious award," owner Ronn Unterreiner stated in the release. "We work hard to keep our restaurants at a high level of cleanliness to ensure that we provide a safe and enjoyable environment for our customers."
The award is given out to stores demonstrating PRIDE by maintaining the Dairy Queen system's standard of cleanliness and food safety. This is the ninth year for the PRIDE award and every restaurant that meets these standards will receive the award. The award is delivered shortly after the time of the PRIDE assessment visit, which can occur anytime throughout the year.
This is the Jackson location's third PRIDE Award and the second year in a row it has received the award. This location is managed by Melissa Clemons and is locally owned by Unterreiner and managing partner Greg Essner.
Redhawk athletics announce official partnership with Rhodes, Imo's
The Southeast Missouri State University Department of Athletics on Thursday announced an exclusive partnership making Rhodes the official fountain drink of Redhawks athletics, and Imo's Pizza the official pizza of Redhawk athletics.
As longtime supporters of Southeast athletics, the multi-year relationship signifies an increased commitment to support Redhawk athletics and the university, according to a news release.
"We have Southeast Missouri in our blood," Brent Anderson, vice president of operations for Rhodes, stated in the release. "Having served its communities for over 40 years, it only makes sense to partner with another organization that has dedicated itself to our region, Southeast Missouri State University and its Athletics Department. We sought out this relationship because we believe in the extreme loyalty of Redhawks fans and the University's students. Through our partnership, both fans and students will receive a tremendous experience through unique promotions and events."
In addition to the designations as "Official Fountain Drink" and "Official Pizza," Rhodes and Imo's Pizza will receive visibility throughout the Southeast campus community through signage, in-venue promotions and event sponsorship. Redhawk athletics will also receive discounted pricing for team orders at Imo's Pizza.
"We're thankful for the dedicated, longtime commitment of Rhodes convenience stores, and we are excited for the new partnership with Rhodes and Imo's Pizza," director of athletics Brady Barke said in the release. "Their passion for Southeast Missouri State University and Redhawk Athletics is evident, and this new partnership will be a tremendous benefit to our hard-working student-athletes and coaches."
KFVS12 wins in local news viewing
Heartland News on KFVS12 is No. 1 in total viewers for every weekday local news time period, according to a recent news release. The data comes from Nielsen Local TV Viewing reports for the Cape Girardeau, Paducah, Kentucky, and Harrisburg, Illinois, television market for the July 2018 rating period.
Heartland News produces nearly 30 hours of local news every week that airs on KFVS12. Another 15 hours of local news is re-broadcast each week on sister station The Heartland's CW (WQWQ-TV). In addition, KFVS12 produces "Heartland News At Nine" that airs for an hour seven nights per week on local FOX affiliate KBSI.
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KFVS12 distributes local news and weather information on numerous digital platforms 24 hours a day, including KFVS12.com, Facebook, Twitter, Instagram, news and weather mobile apps, mobile push alerts and email updates. The station also hosts HeartlandWeekend.com, a lifestyle website.
KFVS12 is also No. 1 for total viewers in the seven-day primetime time period, and for the full broadcast day, according to the release.
AG Hawley tours nail manufacturer
POPLAR BLUFF, Mo. -- Missouri Attorney General Josh Hawley recently toured Poplar Bluff factory Mid Continent Steel & Wire Inc., the largest U.S. producer of steel nails, the company announced.
Hawley secured the Republican nomination for U.S. Senate in the Aug. 7 primaries.
Mid Continent has been the focus of attention after the company was forced to begin reducing its workforce because of increasing costs and canceled sales resulting from Section 232 tariffs. The 25 percent tariffs took effect June 1, and have raised the price of the raw materials U.S. companies such as Mid Continent use to produce nails.
By contrast, Mid Continent's competitors in such countries as China, Taiwan, Turkey and India do not face these increased costs, and their nail exports to the U.S. are not covered by Section 232 tariffs.
Mid Continent now employs fewer than 340 workers, down from about 500 before the tariffs took effect. Temporary workers have been let go and some permanent workers have left for other jobs and have not been replaced, according to the release.
"Our company is in trouble, but a solution exists," George Skarich, Mid Continent's executive vice president for sales, stated in the release. "When President [Donald] Trump announced that he would impose Section 232 tariffs, he recognized the need for certain exclusions and put a process in place that would minimize undue impact on downstream American industries like ours."
Skarich continued, "I've got to believe our situation is the very definition of 'undue impact' the president was preparing for. All of our workers and the families they are supporting -- we all continue to hope that the President will use that relief valve for us and grant the exclusions we've applied for so that we can save our company and these jobs."
Mid Continent filed 24 applications June 18 to exclude the steel wire used to manufacture its nails from the Section 232 tariffs. Unless the exclusions are granted soon, the company may have to eliminate as many as 200 more jobs and could even shut down, according to the release.
Hawley has publicly supported the company's exclusion applications and, through a spokesperson, told the Washington Post that Mid Continent "makes a good case for an exemption and we have spoken to the White House about it." On a Fox News broadcast July 26 about Mid Continent, Hawley called it a "strong case."
"Mid Continent's existence is threatened," Skarich said. "It is absolutely critical that our exclusions are granted -- and the sooner, the better."
Stevie's Steakburger reopens
Stevie's Steakburger at 600 Broadway in Cape Girardeau held a grand re-opening Friday, with new menu items and new management.
New general manager Ruth Pair said the menu has always had a variety of choices, but now, a barbecue burger and hot dog have been added, a spicy Nashville chicken sandwich, and many other items.
Tatum Bollinger was promoted to lead, Pair added.
A new mural adds to the outdoor appeal, said marketing coordinator Jordan Compas.
Said Pair, "I've missed the customers. I'm excited to reopen."
Ribbon cutting
Jackson Egg Co. will hold a ribbon cutting at 10 a.m. Wednesday at 970 County Road 434 in Jackson. It will celebrate a new egg production facility.
Business licenses
Anila T. Ali applied for a license to operate Brow and Beauty Bar, an eyebrow-threading business offering eyebrow threading and waxing, henna tattoos, eyelash extensions, permanent eyelashes and more, at 3049 William St. in Cape Girardeau. The open date was listed as Sept. 1.
The Mane Group Inc. applied for a license to open Great Clips, a hair salon, at 118 Siemers Drive, Suite 104, in Cape Girardeau. The open date was listed as Aug. 15.
Sandra Gail Croyle applied for a license to operate Beyond Commercials LLC, a branding/marketing/consulting business, at 1856 Broadway in Cape Girardeau. The open date was listed as Aug. 8.
People on the Move
Tara S. Landewee of Whitewater, a Modern Woodmen of America representative, has completed a five‑day training program at Modern Woodmen's home office in Rock Island, Illinois, according to a news release.
The program focused on helping families plan for life and reach their financial goals with Modern Woodmen. Speakers also covered topics including technology, fraternalism, underwriting and several other areas vital for success, the release stated.
Mary Kay senior sales director Jana Jateff recently returned from Dallas where she was honored in the National Court of Sales for the 25th time. Jateff was awarded a diamond and amethyst ring for her accomplishments, and was treated to a royalty reception. Also attending the conference were Darla Beggs and Amy Romack, both of Jackson.
mniederkorn@semissourian.com
(573) 388-3630
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