Bad week in social media gets worse; Twitter hit

NEW YORK -- Cracking down on hate, abuse and online trolls is also hurting Twitter's shares.

The company's stock plunged Friday morning after it reported a decline in its monthly users and warned the number could fall further in the coming months. The more than 14 percent drop in share value at the opening bell came one day after Facebook lost 19 percent of its value -- worst trading day since Facebook went public in 2012.

Twitter, like other social media platforms, says it's putting its platform over user growth. That leaves investors seemingly unable to value what the biggest companies in the sector, which rely on their potential user reach, are worth.

Twitter had 335 million monthly users in the quarter, below the 339 million Wall Street was expecting, and down slightly from 336 million in the first quarter. That overshadowed a strong monthly user growth of 3 percent.

The company said its monthly user number could continue to fall in the "mid-single-digit millions" in the third quarter.

Long criticized for allowing hate, abuse and trolls to run rampant on its platform, Twitter has begun to crack down, banning accounts that violate its terms and making others less visible.

Twitter is now attempting to rein in the worst offenders after years as one of the Wild West corners of the internet.

At the same time, it must convince people it's the go to platform in social media, and it is absolutely dwarfed right now by Facebook.

Facebook has more than 2.23 billion users while its apps WhatsApp, Instagram and Messenger each have more than 1 billion.

Twitter on Friday reiterated its efforts "to invest in improving the health of the public conversation" on its platform, making the "long-term health" of its service a priority over short-term metrics -- such as user numbers.

As part of these efforts, Twitter said as of May, its systems identified and challenged more than 9 million potentially spammy or automated accounts per week, up from 6.4 million in December. The company has previously disclosed these numbers.

A Washington Post report put the total number of suspended accounts in May and June at 70 million. The Associated Press also found that Twitter suspended 56 million such accounts in the last quarter of 2017. While Twitter maintains most of these accounts were dormant and thus not counted in the monthly user figure, the company also warned its cleanup efforts could affect its counted user base -- without giving specific numbers.

"We want people to feel safe freely expressing themselves and have launched new tools to address problem behaviors that distort and distract from the public conversation," CEO Jack Dorsey said in a prepared statement.

Twitter's second-quarter net income hit $100.1 million, after a loss last year during the same period. It's the company's third profit in a row, the third it has ever posted.

Per-share, the San Francisco company's net income was 13 cents, or 17 cents adjusted, in line with expectations, according to a poll by Zacks Investment Research.

Revenue of $710.5 million, up 24 percent and edging out expectations of $696 million.