Drury Hotels receive 16th consecutive J.D. Power award for guest satisfaction

For the 16th consecutive year, Drury Hotels have been ranked "Highest in Guest Satisfaction Among Upper Midscale Hotel Chains" by the J.D. Power organization. The ranking was part of the J.D. Power 2021 North America Hotel Guest Satisfaction Index Study. Drury's 16th consecutive guest satisfaction award sets a record for the most consecutive wins in the J.D. Power travel and hospitality category.

According to a news release from Drury Hotels, the company performed well in all seven J.D. Power hotel factors — reservation, arrival/departure, guest rooms, food and beverage, services and amenities, hotel facilities, and cost and fees.

The J.D. Power 2021 North America Hotel guest Satisfaction Index Study is based on responses gathered between June 2020 and May 2021 from 32,963 hotel guests in Canada and the United States.

The full report, including rankings, may be found on the J.D. Power website, www.jdpower.com.

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