BUSINESS PERSONNEL: 16 EMPLOYEES HONORED

Sixteen employees of the Cape Girardeau Alliance Blue Cross Blue Shield office have received quality awards for 12 continuous months of outstanding customer service.

They are: Denise Bolin, Tosha Cain, Connie Camden, Laura Criddle, Annette Cummings, Nicole Emmons, Karry Felty, Rebecca Hamby, Dana King, Nichole Lawrence, Barbara Lewis, Julie Osborn, Christy Riley, Shelby Stroup, Tonya Wendel and Kerri Wilson.

They were honored during a special ceremony. John O'Rourke, president, chief executive officer and chairman of Alliance Blue Cross Blue Shield and Blue Cross and Blue Shield of Missouri, presented the awards.

Also present for the ceremony was Sandra Van Trease, senior executive vice president, chief operating officer and chief financial officer of Alliance Blue Cross Blue Shield.

The local office provides customer and claims service to Alliance Blue Cross Blue Shield members. The office handled more than 720,000 calls and 1.5 million claims in 1999.