To the editor:
Let's get back to service. The ideal the U.S. Postal Service was founded on -- service -- has given way to the beloved dollar.
Currently, the USPS is under a self-imposed hiring freeze, which prevents the Processing and Distribution Facility from getting the new hires it desperately needs. The burden not only falls on the workers on the floor and the supervisors who manage the floor operations, but the customers feel the effects as well.
Micromanagement is a key culprit in this worsening problem. Supervisors, who see the operation up close every day, aren't the ones calling the shots. We have the suits in our district office who make operational decisions for an operation they rarely step out of their distant offices to see. These suits see numbers but refuse to see the obvious problems because the on-site supervisors do not have a voice in the operational decisions.
Put the operational decisions in the hands of the men and women who know the operation, and let's get back to our jobs of providing great service.
VERN DAVIDSON
Mail Processor
Processing and Distribution Facility
Cape Girardeau
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