[SeMissourian.com] Mostly Cloudy ~ 76°F  
River stage: 16.29 ft. Falling
Tuesday, May 5, 2015

Customer Care

Frequently Asked Questions
What is an online subscription to seMissourian.com?

$7.95 a month for online only.

$15.95 a month for print home delivery and unlimited online access to seMissourian.com, mobile website, Online Reader, and iPhone app (coming soon)

What if I don't want to subscribe - can I still read the seMissourian.com for free?

Currently, you have unlimited free access to the homepage and section fronts on seMissourian.com. But access to "premium" content pages, including news articles and features, is limited to a number of specific views and metered. Once reached, you will need to subscribe. Your free, limited access resets every 30 days.

I've forgotten the password to my account. What do I do?

Follow this link to go to the password reminder tool.

Who do I call if I have log in problems?

Please contact the Circulation Department at 1-573-388-3680 or email customercare@seMissourian.com.

Can I still access seMissourian.com articles through Facebook, Twitter, and other social media?

Yes. We encourage links from Facebook, Twitter, blogs and social media. When you visit seMissourian.com through a link from one of these channels, that article will not count toward your monthly limit of free articles.

Why charge for "premium" online content?

Upon reaching your monthly reading limit, you'll be asked to subscribe. Your subscription helps us continue to invest in the quality journalism you know and love. If you're a regular reader, we hope you'll consider subscribing. You'll get unlimited access to all of our content, including articles, blog posts, video, slide shows and other features.

Do comments count toward my monthly limit?

No. User-generated content does not count toward your monthly limit. This includes comments on articles and blog posts. When you click the Comments link on an article page to view the associated readers' comments page, the new page will not count toward your monthly limit.

Can I access my digital subscription on more than one computer?

Yes, you can access seMissourian.com on any browser, on most any computer pending internet connection.

Does the digital subscription include access to the Online Reader?

The Online Reader is a separate product that is free for print subscribers or $11 per month for non-subscribers.

Do you offer an iPhone app?

Yes. You can follow this link to download our app from the App Store. The app is free for print and online subscribers. If you don't already have a subscriber password, you will need to register first before using the app.

When I go on vacation, can I put my online subscription to the seMissourian.com on hold?

No. seMissourian.com digital content is available anywhere there's an Internet connection, so we're not offering vacation suspensions. When you put your print subscription on hold, your digital access will not be affected.

I've signed up for seMissourian.com e-mails and newsletters. Will e-mail newsletters be affected by online subscription to seMissourian.com?

No, you don't need a digital subscription in order to receive our e-mail newsletters.

How do I send you my feedback on your online subscription to the seMissourian.com?

We welcome your comments. To send suggestions or comments, please use our feedback form.

Contact us
Having trouble subscribing? Contact our Customer Service department at 1-573-388-3680 or send an email to customercare@semissourian.com.