Promised college loan forgiveness, borrowers wait and wait

BOSTON -- Danielle Ramos' student-debt nightmare was supposed to be over.

Like thousands of others who studied at failed for-profit colleges, she was promised by the U.S. Education Department under President Barack Obama her federal loans would be forgiven by now.

But as the weeks tick by with no reprieve, the 30-year-old college student fears the financial burden will force and her 4-year-old son to move back with her parents.

"I'm a single mom, so that's really scary," said Ramos of Framingham, Massachusetts, near Boston. "It's just a lot of uncertainty. I'm probably going to have to rely on family to help me, and it doesn't feel fair."

Borrower advocates said the pipeline to loan forgiveness appears to have slowed since President Donald Trump took office, stirring concern some students may be left in the lurch.

Some also see it as a sign the department is veering from its predecessor's years of work to rein in fraudulent for-profit colleges.

Education Department officials dispute those claims, saying they're working quickly to clear a backlog that was inherited from the previous administration.

When Obama left office, 16,453 borrowers were waiting for loan cancellations that had been approved, and more than 64,000 others had filed new applications.

For months, advocates said, it appeared few or none of those cases were being processed. Lawmakers from both political parties requested an update from the Education Department in May but said they received no response.

On Monday, the Education Department released data showing 7,085 of the 16,453 previously approved claims have been discharged, amounting to $92 million in loans.

According to the data, which first were provided to The Associated Press, another 7,300 cases are in the final stages of the process and will be discharged shortly, while the remaining 2,000 are being processed by the department.

Still, the wait has left some borrowers paying for loans that were promised to be wiped clean by now, and some have lost wages and tax returns to debt collectors.

Ramos ran up $15,000 in debt to attend the American Career Institute, a chain of for-profit colleges that closed in 2013 after she received nine months of training as a medical assistant.

Now enrolled at MassBay Community College and working toward a certificate in surgical technology, Ramos said she hasn't heard any update on her debt cancellation and worries she still will have to pay it back.

"Because of the education I got at MassBay, I'm going to be able to get good-paying job. But it's not fair that I'm going to have to use that money to pay back something that didn't deliver," she said.

The Obama administration cracked down on for-profit colleges that enticed students to take on hefty loans with promises they couldn't keep. It pressured chains including Corinthian Colleges and ITT Technical Institute to close, and it approved at least $655 million in loan cancellations from those chains.

Under Trump, the department's new data suggest, no new loan discharges have been approved from the pool of 64,301 pending applications. A department spokeswoman did not respond to a request for comment Monday.

"In its last three months, the Obama administration approved more than 12,000 loans for discharge," said Pauline Abernathy, executive vice president of the Institute for College Access and Success, a not-for-profit advocacy group based in Oakland, California. "In its first five months, the Trump administration has approved zero, while tens of thousands of applications languish and borrowers are left waiting for relief."

In May, a group of Democratic lawmakers urged Education Secretary Betsy DeVos to speed the process. Attorneys general from 17 states and Washington, D.C., later told DeVos the delay was harming borrowers.

And a coalition of 31 advocacy groups for military veterans sent a letter to members of Congress this month, saying many veterans are waiting for loan discharges, adding "any delay is an affront to defrauded service members."

After publicly saying little on the topic for weeks, DeVos said this month nearly 16,000 cases are being processed, and "some borrowers should expect to obtain discharges within the next several weeks."

Her statement didn't provide an explanation for the delays.

Sen. Elizabeth Warren of Massachusetts, a Democrat, said the slowdown can't be explained as a hiccup in the new Republican administration's transition to office.

"This is the Trump administration stepping on a bunch of people who have already been stepped on many times before," Warren said. "Students who were cheated by predatory for-profit schools should not have to wait another day to get their loans canceled."

For some borrowers, the wait has stretched more than a year.

Sarah Dieffenbacher is waiting on an application she filed in March 2015 after taking out $50,000 in federal loans to attend a Corinthian Colleges campus in Ontario, California. She has since defaulted on her loans, and a collector is trying to garnish her wages. On June 9, a federal judge reviewing her case told the Education Department to make a decision within 90 days.

On June 14, DeVos drew a new round of criticism from borrower advocates when she announced plans to rewrite Obama-era rules that were meant to streamline the complex path toward loan forgiveness. She described the rules, which were set to take effect in July, as "a muddled process that's unfair to students and schools."

An Education Department spokeswoman said the 64,301 pending cases will be reviewed under current rules.