Flip-phone users beware: AT&T phasing out 2G network

Though it may seem like everyone has a smartphone in their hands, that's not the case. For some people who do not feel the need to have the internet at their fingertips, an older cellphone suits them.

But some users of older-model cellphones may soon find themselves in need of an upgrade if they want to continue receiving service.

AT&T recently began contacting customers still on the 2G network, to inform them the network would be shut down at the end of the year. By 2017, phones on that network will be unable to make or receive calls -- including emergency calls -- send or receive text messages, or use data services.

The closure, or "sunset," of the 2G network will allow the company to allocate resources to other, newer networks and innovations.

When customers upgrade, they may be able to continue using their current rate plan. But Katie Nagus, director of corporate communications at AT&T, said it is possible they will need a new one. The upgrade will not necessarily require customers to take on a smartphone or data plan.

"We have a variety of options available," Nagus said in an email. "We're committed to working closely with customers to make this process as easy as possible and can help our customers find the right solution for them."

According to the AT&T website, the company expects the advanced coverage to be comparable to the 2G coverage.

"The overall AT&T network covers more than 99 percent of Americans, and our 4G LTE currently covers 310 million people," the website said. "A 4G LTE device will operate on the 3G network when customers are not in areas with 4G LTE coverage."

Nagus did not share the number of customers affected in Southeast Missouri, citing company policy to not provide a market-level breakdown of AT&T customer numbers. But those who are affected will benefit from the phone upgrade by not only by having access to newer networks, but getting "longer battery life and enhanced 911 location identification," she said.

The company, Nagus said, is making efforts to inform its customers of the network closure through mail, text messages and the AT&T website.

"Our customer care team and retail store employees are also available to answer questions about the migration and help customers upgrade their device and service," Nagus said.

According to the AT&T website, the company has no plans turn down the 3G network.

bbrown@semissourian.com

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