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The Irony Of It All
Brad Hollerbach

Monkeying With Man Land

Posted Monday, October 25, 2010, at 12:00 AM

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  • Since a lot of the Lowe's employees have no clue where stuff if now, the customer service level will not change with the reset. Now at least they have a reason for not knowing where things are. I hope the cost of the this reset will not cause them to reduce cashier staffing. They only have two cashiers on payroll now, losing one will put too much work on the remaining one. Was in Lowe's yesterday. As I have to do about 1/2 of the time, I had to return to the parking lot to get my own shopping cart. I guess they don't have enough employees trained and certified in the cart retrieval skill.

    -- Posted by ParkerDaws on Mon, Oct 25, 2010, at 5:29 AM
  • I've had the same experiences as well, Parker.

    Last time I was at Lowe's (about 7 pm) there were a total of 5 shopping carts at the main entrance and one of them was the giant "kid" cart.

    The one bright-side to this store reset might be the self-checkouts. I've used them once, but the next time I was there they were shut down and I had to get in line with the Lone Cashier (no relation to the Lone Ranger that I know of).

    The only problem I see with the self-checkouts is they're not as intuitive as they should be. When paying with a Lowes CC I had to bounce between two different input screens to complete my purchase. I could see that easily confusing some users.

    Thanks for reading.

    -- Posted by Brad_Hollerbach on Mon, Oct 25, 2010, at 8:25 AM
  • The solution is simple. Let the woman go shopping on her own without your presence.

    Otherwide, go alone, hail down a sales clerk (if you can find one and get his undivided attention), tell him exactrly what you want, and ask him to find and get it for you.

    Problem solved (unless you're one of those men who feels above asking for help and assistance).

    -- Posted by voyager on Mon, Oct 25, 2010, at 9:55 PM
  • Actually Voyager, I did have to hail a clerk when I couldn't find liquid nail. Fortunately, he was one of the long-time employees from that department and was able to track down the whereabouts quickly.

    Unfortunately, not every employee is always so astute -- this is the case not just at Lowes, but at any business -- or available. Had I been out there on a Saturday, I likely would have had to wait to get anyone's attention, much less someone who could actually help me.

    So short answer: I definitely will ask, but I prefer to be self sufficient.

    TFR

    -- Posted by Brad_Hollerbach on Tue, Oct 26, 2010, at 8:11 AM