- Missing Jackson woman found dead in Bollinger County pond (06/23/16)2
- Many Jackson students may face random drug-testing (06/26/16)30
- Village of Zalma must disincorporate, law says (06/23/16)5
- Jackson man accused of felony assault after attack at Cape bar (06/26/16)7
- I want an angry president (06/21/16)17
- Coroner asks for grand jury in Poplar Bluff fatal hit-and-run case (06/28/16)
- Man allegedly kicks woman, punches man after denied a sexual favor (06/23/16)
- Witness says he saw suspect kill his best friend (06/24/16)
- Officials: Ash borer less of a problem here than in St. Louis (06/27/16)
- Business notebook: Melting Co. adds to Cape's food-truck fleet (06/27/16)
IRS customer phone service grossly lacking
Customers calling the IRS for help with their tax returns are waiting 15 percent longer to talk to a representative than they did in 2000, and they must wait on average about four minutes, the General Accounting Office says.
That probably won't surprise any of the 70 million people who called the IRS in 2001.
But another finding is both surprising and disturbing:
The GAO found that about 25 percent of the time, customers asking questions about tax law were given incorrect information, and about 12 percent of the time, customers asking questions about their account were given incorrect information.
The IRS says it is trying to remedy the problems, but that offers little comfort to taxpayers who turn to the agency for help in filling out their returns.
If the IRS can't get it right, how can it expect taxpayers to avoid costly mistakes on their returns?