- Business notebook: Cape native goes from farm to mobile-food operation (3/20/17)1
- Three out, including city administrator, at Scott City; two resigned, one fired (3/16/17)1
- Several tournaments already booked at Sportsplex (3/16/17)6
- Legal discrimination complaint, ethics complaint filed in Scott City government (3/22/17)9
- Former Scott City administrator: 'I was forced to resign' (3/21/17)6
- Cairo man pleads guilty to bank murders (3/17/17)1
- Two people found dead in Advance house fire (3/21/17)
- Triplett manslaughter case set for July 2018 (3/21/17)2
- Two local lawmakers back charter school bill; Perryville lawmaker objects to measure (3/19/17)19
- Two Cape men charged with second-degree murder of Grandi (3/21/17)2
IRS customer phone service grossly lacking
Customers calling the IRS for help with their tax returns are waiting 15 percent longer to talk to a representative than they did in 2000, and they must wait on average about four minutes, the General Accounting Office says.
That probably won't surprise any of the 70 million people who called the IRS in 2001.
But another finding is both surprising and disturbing:
The GAO found that about 25 percent of the time, customers asking questions about tax law were given incorrect information, and about 12 percent of the time, customers asking questions about their account were given incorrect information.
The IRS says it is trying to remedy the problems, but that offers little comfort to taxpayers who turn to the agency for help in filling out their returns.
If the IRS can't get it right, how can it expect taxpayers to avoid costly mistakes on their returns?