- Pilot House goes smoke-free (4/23/17)10
- Without city record, Marie Street residents on hook for thousands in sewer repairs (4/19/17)7
- Event includes the first public tour of 200-year-old Elmwood Manor (4/23/17)3
- BBB warns Jackson man's online business might not be legit (4/24/17)
- Few Southeast students face suspension, expulsion for sexual assaults, campus paper finds (4/25/17)4
- Man out on bond for alleged molestation of boys charged with abusing girl (4/18/17)
- Cape councilman Bob Fox to run for mayor (4/21/17)5
- Woman battered after smashing boyfriend's meth pipe against wall, police say (4/25/17)
- Deputy: Man kicked, broke uncle's ribs after yard-work dispute (4/19/17)
- Sikeston man charged in shooting death of Cape man (4/23/17)
IRS customer phone service grossly lacking
Customers calling the IRS for help with their tax returns are waiting 15 percent longer to talk to a representative than they did in 2000, and they must wait on average about four minutes, the General Accounting Office says.
That probably won't surprise any of the 70 million people who called the IRS in 2001.
But another finding is both surprising and disturbing:
The GAO found that about 25 percent of the time, customers asking questions about tax law were given incorrect information, and about 12 percent of the time, customers asking questions about their account were given incorrect information.
The IRS says it is trying to remedy the problems, but that offers little comfort to taxpayers who turn to the agency for help in filling out their returns.
If the IRS can't get it right, how can it expect taxpayers to avoid costly mistakes on their returns?