- Police: Man dies from self-inflicted gunshot after standoff in south Cape (1/14/18)3
- Here's what's being built next to Chick-fil-A in Cape (1/18/18)1
- Cape lands new summer-league baseball team; Capaha Field to see major upgrades (1/20/18)8
- Man sentenced to life for killing mother, burning her body; mouth taped shut at hearing (1/20/18)
- Author of Waller's manuscript rewarded for helping feds (1/13/18)
- Young author gave up TV at age 7 to pursue writing, and has recently finished his third novel (1/20/18)
- Redhawk Food Pantry helping Southeast students, employees who need assistance with food, supplies (1/19/18)2
- Cinderella shines in debut at Bedell (1/20/18)
- 3 mayor candidates in Scott City; former mayor Porch files for council seat (1/18/18)
- Chronic wasting disease found in 2 Southeast Missouri deer; whether disease transferable to humans unknown (1/18/18)
IRS customer phone service grossly lacking
Customers calling the IRS for help with their tax returns are waiting 15 percent longer to talk to a representative than they did in 2000, and they must wait on average about four minutes, the General Accounting Office says.
That probably won't surprise any of the 70 million people who called the IRS in 2001.
But another finding is both surprising and disturbing:
The GAO found that about 25 percent of the time, customers asking questions about tax law were given incorrect information, and about 12 percent of the time, customers asking questions about their account were given incorrect information.
The IRS says it is trying to remedy the problems, but that offers little comfort to taxpayers who turn to the agency for help in filling out their returns.
If the IRS can't get it right, how can it expect taxpayers to avoid costly mistakes on their returns?