- Jackson man to cast electoral vote for Trump; others trying to dissuade him (11/29/16)51
- Man killed by vehicle had been charged with domestic assault (11/30/16)
- Hotel chain president: City should regulate short-term lodging (11/27/16)16
- Former Cape council member dies, remembered as 'wonderful public servant' (11/29/16)1
- Woman accused in three robberies disguised herself as man (11/29/16)5
- Post-election taunts reported at Jackson schools (12/2/16)22
- Officers: Delta man dies during domestic dispute (11/28/16)1
- Business notebook: New store shows faith in Scott City district (11/28/16)
- Missouri chamber to honor Cape's John Mehner (11/30/16)6
- Men who pulled father, son from burning car near Naylor honored by highway patrol (12/1/16)
IRS customer phone service grossly lacking
Customers calling the IRS for help with their tax returns are waiting 15 percent longer to talk to a representative than they did in 2000, and they must wait on average about four minutes, the General Accounting Office says.
That probably won't surprise any of the 70 million people who called the IRS in 2001.
But another finding is both surprising and disturbing:
The GAO found that about 25 percent of the time, customers asking questions about tax law were given incorrect information, and about 12 percent of the time, customers asking questions about their account were given incorrect information.
The IRS says it is trying to remedy the problems, but that offers little comfort to taxpayers who turn to the agency for help in filling out their returns.
If the IRS can't get it right, how can it expect taxpayers to avoid costly mistakes on their returns?