- Dashcam video of Lowe's truck crash going viral (7/26/17)
- Former Sikeston DPS director denies knowing about allegations against detective (7/20/17)1
- 49-year-old homicide victim found in Cape (7/20/17)
- Compliance check results in underage citations at four Cape bars (7/19/17)1
- Chaffee City Council fires officer facing criminal charge (7/23/17)1
- At least one Perryville cop disciplined for misconduct (7/20/17)1
- Wreck flips Lowe's truck in Cape (7/25/17)4
- More details emerge in Perryville police-misconduct case (7/21/17)
- Cape homicide victim identified (7/21/17)
- Buffalo Wild Wings to hold fundraiser Wednesday for ailing Cape officer (7/19/17)1
IRS customer phone service grossly lacking
Customers calling the IRS for help with their tax returns are waiting 15 percent longer to talk to a representative than they did in 2000, and they must wait on average about four minutes, the General Accounting Office says.
That probably won't surprise any of the 70 million people who called the IRS in 2001.
But another finding is both surprising and disturbing:
The GAO found that about 25 percent of the time, customers asking questions about tax law were given incorrect information, and about 12 percent of the time, customers asking questions about their account were given incorrect information.
The IRS says it is trying to remedy the problems, but that offers little comfort to taxpayers who turn to the agency for help in filling out their returns.
If the IRS can't get it right, how can it expect taxpayers to avoid costly mistakes on their returns?