- Business notebook: Cape native goes from farm to mobile-food operation (3/20/17)1
- Three out, including city administrator, at Scott City; two resigned, one fired (3/16/17)1
- Several tournaments already booked at Sportsplex (3/16/17)6
- Legal discrimination complaint, ethics complaint filed in Scott City government (3/22/17)10
- Former Scott City administrator: 'I was forced to resign' (3/21/17)6
- Cairo man pleads guilty to bank murders (3/17/17)1
- Two people found dead in Advance house fire (3/21/17)
- Triplett manslaughter case set for July 2018 (3/21/17)2
- Two local lawmakers back charter school bill; Perryville lawmaker objects to measure (3/19/17)21
- Two Cape men charged with second-degree murder of Grandi (3/21/17)2
Brown and Willen Audiology Center
Year established: 1998
Owners: Steve Brown and Cathy Willen
Location: 262 S. Mt. Auburn Road, Cape Girardeau, Mo., 63703
Hours of operation: 8 a.m. to 5 p.m., Monday through Thursday; 8 a.m. to 3 p.m. Fridays
Number of employees: 4
Website address: ears4hearing.com
What products or services do you offer? Our office offers a wide range of audiology and hearing aid services. We have state of the art hearing aids with a product for every budget.
What makes your business unique?
Cathy Willen, audiologist: We strive to provide superior customer service with professional evaluations and state of the art hearing aids. Our prices are competitive, and we have products available for every budget. We offer a 45-day return option for anyone who is not completely satisfied with their amplification.
What future plans do you have for your business?
CW: As the hearing aid technology continues to evolve quickly, we keep pace with new developments and are constantly adding them to our line up of products.
What do you like about doing business in a small town?
CW: The benefits of doing business in a small town are provided in the word-of-mouth marketing. If someone is happy with your services, they tell their friends and family and then they become part of our family.
Are there any long-term employees you would like to recognize? Why?
CW: We have been blessed to have two longtime employees who make our business run. Sheila Rhymer has been our front office manager from the beginning, and Kristi Cavaness is a licensed hearing instrument specialist that makes the clinic run smoothly. We could not operate without their kindness and efficiency.
What was your biggest success in 2012?
CW: 2012 was a great year for serious improvements in amplification. The new hearing aids look and sound better, feedback less and can connect people to life much more efficiently. We have seen much more patient satisfaction with the newer products making our job and their lives better.