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Editorial: Cape Air

Thursday, August 19, 2010

It's good to see that more and more airline passengers are choosing to fly in and out of the Cape Girardeau Regional Airport since Cape Air took over the commuter service to St. Louis last November.

Cape Air promised to provide better service and more flights to attract customers, and the Hyannis, Mass.-based commuter airline has kept its word.

There are several reasons for Cape Air's success: A low fare of $49 to St. Louis. Four round-trip flights each weekday. Free airport parking. Code sharing with American Airlines. No luggage fees. Quick security checks.

These factors appeal to travelers these days.

And Cape Air has worked hard to provide reliable service. Catering to passengers' needs has been cited by many of the passengers who use the commuter airline.

The result?

In the 19 months it had the commuter air service contract in Cape Girardeau, Great Lakes Airlines, Cape Air's predecessor, flew a total of 833 passengers. By contrast, in the first six months of 2010 Cape Air has carried 2,066 passengers in and out of Cape Girardeau.

And the numbers are growing each month. "It has been a real nice, refreshing difference from what we had prior to them coming here," said airport manager Bruce Loy.

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My daughter and I just flew Cape Air and were very pleased with the staffs friendly and thoughtful service.

I wish I had known prior that checking luggage was free and free to check through to other airlines with them. I could have saved some money as we UPS'd our luggage ahead to save what we thought would cost us $50-60 each way.

I have a real cute photo I asked one of the flight crew to take since it was my daughter's first flight. She cheerfully obliged and took another angle photo to make sure we got a good one and they also gave us bottled water for the flight as it was VERY warm that day.

-- Posted by German Shepherd Lover on Tue, Aug 24, 2010, at 10:07 PM

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