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Fair ~ River stage: 33.29 Rising Friday, November 20, 2009 |
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Telephone Doctor to speak on customer service Nov. 18
Posted Friday, November 6, 2009, at 11:19 AM<< Previous | Respond | Email link | Next >>
Nancy Friedman, also known as the Telephone Doctor, will lead sessions on improving customer service at one's company during the 10th annual meeting of the Medical Group Management Association. Scheduled for Nov. 18, the seminar will feature a self-assessment quiz to evaluate one's current customer service situation and a question and answer session.
Participants may choose the morning or afternoon session, since both are the same program. The seminar is organized by the Southeast Missouri Medical Group Management Association with assistance from Southeast Missouri Hospital, the Southeast Missourian and the Cape Girardeau Area Chamber of Commerce. Tickets are $50 per person, or $35 for groups of five or more. To register, call one of these association members: Vickie Woodney, 334-5691 Pat Francis, 331-7930, Alex Ogburn, 331-5563, Shari Smith, 334-9498, Laurie Hill, 651-5547, or Mary McBride, 335-3937. |
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